For Patients
Our goal is to provide you and your loved ones with the best possible care and service. That's why we work to minimize paperwork, increase conveniences and ensure that friendly staff members are always available to assist you.
Cancellations
Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible since insurance will not cover this assessment.
Late Policy
We are committed to prompt service, and will work hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Always arrive 15 minutes early for an appointment to complete any paperwork associated with your visit.
Referrals
You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan and determine if it requires you to take a referral with you to your appointment. If you are not certain of how your referral is handled, please call the office.
Lab and X-Ray Results
Please refer to the lab results policy in our office. When laboratory or radiology work is ordered by a physician outside of Mat-Su Medical Group, please give us two (2) days to complete this request. You can call or drop off the order.
Prescriptions
Calls for prescriptions received in this office after 12:30 p.m. will addressed the following day after 2 p.m. Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 p.m. on Friday will be returned after 2:00 p.m. on the following Monday.
When you call, you may be asked to leave a message in the prescription voice mailbox. Always leave:
- Your full name
- Date of birth
- Name of the medicine(s) (Spelling it out if necessary)
- Prescription number on the bottle
- If the prescription is for one month, three months or other time period
- Your phone number
- The name of the pharmacy (include the address if it is a chain store)
Please ask the office for a copy of our policy statements on prescriptions, sample medications and narcotic prescribing.
Emergencies and On Call
If you have an emergency, such as chest pain, severe shortness of breath, severe headache or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about acute medical problems after hours. If the physician is not in the office, the machine will direct you to leave a message for the physician on call and our answering system will page him. If the doctor on call does not answer your call within 30 minutes, please recall the office.
Records Releases
Please complete the appropriate records releases to obtain your medical records from your previous family physician and any specialists you may be consulting. You can obtain this release by calling our office. Our practice privacy policy is also available at the office for your review.
If you have questions regarding these office policies, please contact our office at any time. We believe that good health is a life-long journey, and we strive to create a long-lasting relationship with each patient. Our website is designed to answer questions you may have about your health, our practice and our policies.